Security Pricing

Your Information

Always yours. Always private. Always safe.

Our Promise

Security Begins With Us

Trustworthy keeps our families organized and prepared for the unknown. We promise to treat your family’s private information the same way we treat our own — respectfully, privately, and securely.

Always yours.

Your family’s information is yours alone. Trustworthy doesn’t give or sell it to anyone.

Always private.

Your information is protected at all times with bank level 256-bit encryption.

Always safe.

You can request to have your data deleted from the Trustworthy servers at any time.

Always Yours

No, Trustworthy will never sell your information. Trustworthy is a paid service because we believe that if you don’t pay for the product, you are the product. Our revenue comes from our paying subscribers. We don’t sell your data and we don’t allow ads.

If you choose to cancel your Trustworthy account, all of your family’s information is completely and irreversibly removed from the Trustworthy database. If your payment lapses accidentally, we won’t delete your data until we confirm that you would like to cancel your account.

Email support@trustworthy.com if you’d like to cancel your account and delete your data.

Always Private

Your data is encrypted (converted into an indecipherable code) when it’s stored on the Trustworthy platform and servers. In the unlikely event that a hacker broke into the facility where the Trustworthy servers are stored, they’d be unable to read your data.

We also force your browser to use 256-bit encryption (AES256GCM), which is standard within the security industry. Trustworthy also takes advantage of a new security feature in your browser called “Content Security Policy”, which makes certain types of attacks against Trustworthy impossible. In other words, your computer can’t talk to the Trustworthy servers unless the connection is secure.

2-Factor Authentication combines your password with a one-time, random password. The one-time password is often delivered via text message to your phone. This means that if someone guesses your password, they still won’t be able to access your account. This is because they won’t have access to the one-time password delivered to your phone. Phones and therefore text messages are usually protected by biometric security (face scanning or fingerprints), which is an additional layer of security.

Trustworthy partners with Okta, a security industry leader, to provide authentication and authorization of your account. Okta is trusted by large corporations and health systems to keep customer logins safe and secure. In partnership with Okta, Trustworthy provides HIPAA and financial industry-grade security, privacy & compliance.

Okta handles the security of your credentials and 2-factor authorization, which is used to confirm your identity. Trustworthy can’t access your password.

Okta follows the industry standard, time-based, one-time password (TOTP) protocol. This generates the one-time, random password, which is delivered to a variety of second-factor authentication apps. We recommend the Microsoft Authenticator, but you can use 1Password, LastPass, Authy, Google Authenticator, Duo, or any other key generator that supports TOTP. It’s important that you trust the TOTP vendor.

Visit Okta to learn more about these certifications and to read an in-depth review of their security practices.

Trustworthy uses Heroku, which is a cloud-based platform that lets companies build apps. Heroku is built on Amazon Web Services (AWS), which is the same technology trusted by the CIA and other government agencies. Amazon continually manages risk and undergoes recurring assessments to comply with industry standards.

In an emergency, Trustworthy can access your account, but only with your permission.

Trustworthy employees save their families’ important and private information in Trustworthy. We promise to treat your family’s private information the same way we treat our own — respectfully, privately, and securely.

Always Safe

Trustworthy processes credit card payments via Stripe. Stripe is a PCI certified payment provider and meets arduous compliance standards. We also structure our payment forms so that your payment details are sent directly to Stripe’s systems and not stored in Trustworthy, which is an additional layer of security.

You can learn more about Stripe’s privacy practices here.

We partner with Plaid to import and aggregate financial data from banks and other institutions. To keep data safe, Plaid uses multi-factor authentication, encrypts data with a combination of the Advanced Encryption Standard (AES 256) and Transport Layer Security (TLS), monitors systems 24/7, and regularly audits systems with third-party security researchers, app developers, and financial institutions.

You can learn more about Plaid’s security measures here.

The Trustworthy security team schedules monthly external security audits with third-party vendors. We’re constantly reviewing and analyzing our protocols, technology, and approach.

Trustworthy is safer than your Excel file.

Schedule time with our Concierge Team to start securely organizing your family’s ever-growing folder of important documents.
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