Digital Vaults: Trustworthy vs. FidSafe

|

Oct 10, 2025

Trustworthy's digital family assistant keeps your important information secure, private, and accessible. Watch to learn more.

Digital Vaults: Trustworthy vs. FidSafe

|

Oct 10, 2025

Digital Vaults: Trustworthy vs. FidSafe

|

Oct 10, 2025

Trustworthy's digital family assistant keeps your important information secure, private, and accessible. Watch to learn more.

Digital Vaults: Trustworthy vs. FidSafe

|

Oct 10, 2025

Trustworthy's digital family assistant keeps your important information secure, private, and accessible. Watch to learn more.

Protect What Matters

Trustworthy keeps your family's important information secure, private, and accessible.

Protect What Matters

Trustworthy keeps your family's important information secure, private, and accessible.

When life throws unexpected challenges your way, having your family's critical documents accessible, organized, and secure becomes invaluable. A family digital vault provides that essential peace of mind.

Trustworthy and FidSafe (offered by Fidelity Technology Group, a Fidelity Investments company) are two competitors in this space.

In this comparison, we'll explore why Trustworthy is the standout choice — delivering superior security measures, more advanced capabilities, intelligent automation features, and exceptional customer support.

FidSafe provides only a free plan with limited functionality. Trustworthy has a free plan, too, but three tiers of paid plans as well. It’s a clear demonstration of the old saying: You get what you pay for.

About Trustworthy

Trustworthy's Family Operating System® helps families and individuals safeguard, organize, and share vital documents for both personal and business needs.

Since its 2020 launch, Trustworthy has simplified document management through automated uploads, intelligent reminders, dedicated expert assistance, and secure sharing features. Its advanced security infrastructure sets a high standard in the industry.

About FidSafe

FidSafe, developed about a decade ago by Fidelity Labs (a division of Fidelity Investments), provides cloud storage for important personal documents. 

The service helps families organize financial, legal, and personal records, with special features for sharing information during life events and after death. (Trustworthy provides after-death access as well.)

Now let's examine how these two platforms compare across the key factors that matter most.

Trustworthy vs. Fidsafe at a Glance

Trustworthy

FidSafe

Security

Compliance

AES 256-bit encryption

Available

Available

Multi-factor authentication

Available

Available

Tokenization

Available

Not available

Physical security keys
(e.g., YubiKey)

Available

Not available

On-screen redaction

Available

Not available

SOC 2 Type II

Compliant

Unconfirmed

Biometric authentication

Available

Not available

Automation

AI-generated document summaries

Available

Not available

Curation

Automated expiration and renewal reminders

Available

Autopilot scans documents for deadlines and other important dates, and automatically sends reminders

Not available

Advanced threat detection

Available

Deploys user entity behavior analytics, alerting users to unusual or suspicious activity

Not available

AI-powered file-name suggestions

Available

Not available

AI-powered document categorization prompts

Available

Not available

Recommendation engine personalizes your account

Available

Not available

Intelligent document grouping

Available

Not available

Collaboration & Sharing

Automated account organization

Available

Autopilot automates information uploads and extracts key information from documents

Not available

Desktop scanner integration

Available

Compatible with Ricoh ScanSnap scanners

Not available

Email forwarding to account inbox

Available

Not available

Mobile document scanning

Available

Android and iOS mobile scanner captures and auto-fills information for you

Available

On iOS only

Help center content

Available

Not available

Free starter plan

Available

Available

Mobile App

Customer Support

iOS

Available

Available

Upload and update requests

Available

Not available

Activity feed

Available

Available

Document Storage

Pricing

Number of collaborators

Unlimited

Unlimited number of collaborators with all accounts, including free plan

Not available

Product discounts

Available

Marketplace of recommended products and services

Not available

Additional expert support

Trustworthy Certified Experts™

Personalized support — remotely or in person — for organizing your account, or an entire account setup done by an Expert

Not available

Unlimited storage

Available

Unlimited storage with paid plans

Limited

Storage limited to only 5 GB

Uploads limited to 200 MB per file

Chrome extension

Available

Lets you save Gmail attachments, local files and screenshots directly to your account

Not available

Content library

Available

Large library of content with advice on important life moments

Limited

Checklists of important information

Automated backups

Available

Not available

Support channels

Email, Chat, and SMS

Hands-on customer support with paid plans

Phone

Drag-and-drop uploading

Available

Available

Android

Available

Not available

Granular permissions

Available

View, edit, and full-access permissions for collaborators

Category- and document-level sharing

SecureLink™ sharing with expiration and access settings

Limited

Documents can be shared only with other Fidsafe members

Subscriber discounts

Available

10% discount available

50% community heroes discount (for first responders and others)

Not available

SOC 3

Compliant

Unconfirmed

EU General Data Protection Regulation

Compliant

Unconfirmed

California Consumer Privacy Act

Compliant

Unconfirmed

HIPAA

Compliant

Unconfirmed

Paid plans

Available

Silver plan: $10/month

Gold plan: $20/month

Platinum plan: $40/month

Billed annually

Not available

Trustworthy vs. Fidsafe at a Glance

Trustworthy

FidSafe

Security

Compliance

AES 256-bit encryption

Available

Available

Multi-factor authentication

Available

Available

Tokenization

Available

Not available

Physical security keys
(e.g., YubiKey)

Available

Not available

On-screen redaction

Available

Not available

SOC 2 Type II

Compliant

Unconfirmed

Biometric authentication

Available

Not available

Automation

AI-generated document summaries

Available

Not available

Curation

Automated expiration and renewal reminders

Available

Autopilot scans documents for deadlines and other important dates, and automatically sends reminders

Not available

Advanced threat detection

Available

Deploys user entity behavior analytics, alerting users to unusual or suspicious activity

Not available

AI-powered file-name suggestions

Available

Not available

AI-powered document categorization prompts

Available

Not available

Recommendation engine personalizes your account

Available

Not available

Intelligent document grouping

Available

Not available

Collaboration & Sharing

Automated account organization

Available

Autopilot automates information uploads and extracts key information from documents

Not available

Desktop scanner integration

Available

Compatible with Ricoh ScanSnap scanners

Not available

Email forwarding to account inbox

Available

Not available

Mobile document scanning

Available

Android and iOS mobile scanner captures and auto-fills information for you

Available

On iOS only

Help center content

Available

Not available

Free starter plan

Available

Available

Mobile App

Customer Support

iOS

Available

Available

Upload and update requests

Available

Not available

Activity feed

Available

Available

Document Storage

Pricing

Number of collaborators

Unlimited

Unlimited number of collaborators with all accounts, including free plan

Not available

Product discounts

Available

Marketplace of recommended products and services

Not available

Additional expert support

Trustworthy Certified Experts™

Personalized support — remotely or in person — for organizing your account, or an entire account setup done by an Expert

Not available

Unlimited storage

Available

Unlimited storage with paid plans

Limited

Storage limited to only 5 GB

Uploads limited to 200 MB per file

Chrome extension

Available

Lets you save Gmail attachments, local files and screenshots directly to your account

Not available

Content library

Available

Large library of content with advice on important life moments

Limited

Checklists of important information

Automated backups

Available

Not available

Support channels

Email, Chat, and SMS

Hands-on customer support with paid plans

Phone

Drag-and-drop uploading

Available

Available

Android

Available

Not available

Granular permissions

Available

View, edit, and full-access permissions for collaborators

Category- and document-level sharing

SecureLink™ sharing with expiration and access settings

Limited

Documents can be shared only with other Fidsafe members

Subscriber discounts

Available

10% discount available

50% community heroes discount (for first responders and others)

Not available

SOC 3

Compliant

Unconfirmed

EU General Data Protection Regulation

Compliant

Unconfirmed

California Consumer Privacy Act

Compliant

Unconfirmed

HIPAA

Compliant

Unconfirmed

Paid plans

Available

Silver plan: $10/month

Gold plan: $20/month

Platinum plan: $40/month

Billed annually

Not available

Trustworthy vs. Fidsafe at a Glance

Table Cell 1

Trustworthy

FidSafe

Security

Compliance

AES 256-bit encryption

Available

Available

Multi-factor authentication

Available

Available

Tokenization

Available

Not available

Physical security keys
(e.g., YubiKey)

Available

Not available

On-screen redaction

Available

Not available

SOC 2 Type II

Compliant

Unconfirmed

Biometric authentication

Available

Not available

Automation

AI-generated document summaries

Available

Not available

Curation

Automated expiration and renewal reminders

Available

Autopilot scans documents for deadlines and other important dates, and automatically sends reminders

Not available

Advanced threat detection

Available

Deploys user entity behavior analytics, alerting users to unusual or suspicious activity

Not available

AI-powered file-name suggestions

Available

Not available

AI-powered document categorization prompts

Available

Not available

Recommendation engine personalizes your account

Available

Not available

Intelligent document grouping

Available

Not available

Collaboration & Sharing

Automated account organization

Available

Autopilot automates information uploads and extracts key information from documents

Not available

Desktop scanner integration

Available

Compatible with Ricoh ScanSnap scanners

Not available

Email forwarding to account inbox

Available

Not available

Mobile document scanning

Available

Android and iOS mobile scanner captures and auto-fills information for you

Available

On iOS only

Help center content

Available

Not available

Free starter plan

Available

Available

Mobile App

Customer Support

iOS

Available

Available

Upload and update requests

Available

Not available

Activity feed

Available

Available

Document Storage

Pricing

Number of collaborators

Unlimited

Unlimited number of collaborators with all accounts, including free plan

Not available

Product discounts

Available

Marketplace of recommended products and services

Not available

Additional expert support

Trustworthy Certified Experts™

Personalized support — remotely or in person — for organizing your account, or an entire account setup done by an Expert

Not available

Unlimited storage

Available

Unlimited storage with paid plans

Limited

Storage limited to only 5 GB

Uploads limited to 200 MB per file

Chrome extension

Available

Lets you save Gmail attachments, local files and screenshots directly to your account

Not available

Content library

Available

Large library of content with advice on important life moments

Limited

Checklists of important information

Automated backups

Available

Not available

Support channels

Email, Chat, and SMS

Hands-on customer support with paid plans

Phone

Drag-and-drop uploading

Available

Available

Android

Available

Not available

Granular permissions

Available

View, edit, and full-access permissions for collaborators

Category- and document-level sharing

SecureLink™ sharing with expiration and access settings

Limited

Documents can be shared only with other Fidsafe members

Subscriber discounts

Available

10% discount available

50% community heroes discount (for first responders and others)

Not available

SOC 3

Compliant

Unconfirmed

EU General Data Protection Regulation

Compliant

Unconfirmed

California Consumer Privacy Act

Compliant

Unconfirmed

HIPAA

Compliant

Unconfirmed

Paid plans

Available

Silver plan: $10/month

Gold plan: $20/month

Platinum plan: $40/month

Billed annually

Not available

Trustworthy vs. Fidsafe at a Glance

Trustworthy

FidSafe

Security

Compliance

AES 256-bit encryption

Available

Available

Multi-factor authentication

Available

Available

Tokenization

Available

Not available

Physical security keys
(e.g., YubiKey)

Available

Not available

On-screen redaction

Available

Not available

SOC 2 Type II

Compliant

Unconfirmed

Biometric authentication

Available

Not available

Automation

AI-generated document summaries

Available

Not available

Curation

Automated expiration and renewal reminders

Available

Autopilot scans documents for deadlines and other important dates, and automatically sends reminders

Not available

Advanced threat detection

Available

Deploys user entity behavior analytics, alerting users to unusual or suspicious activity

Not available

AI-powered file-name suggestions

Available

Not available

AI-powered document categorization prompts

Available

Not available

Recommendation engine personalizes your account

Available

Not available

Intelligent document grouping

Available

Not available

Collaboration & Sharing

Automated account organization

Available

Autopilot automates information uploads and extracts key information from documents

Not available

Desktop scanner integration

Available

Compatible with Ricoh ScanSnap scanners

Not available

Email forwarding to account inbox

Available

Not available

Mobile document scanning

Available

Android and iOS mobile scanner captures and auto-fills information for you

Available

On iOS only

Help center content

Available

Not available

Free starter plan

Available

Available

Mobile App

Customer Support

iOS

Available

Available

Upload and update requests

Available

Not available

Activity feed

Available

Available

Document Storage

Pricing

Number of collaborators

Unlimited

Unlimited number of collaborators with all accounts, including free plan

Not available

Product discounts

Available

Marketplace of recommended products and services

Not available

Additional expert support

Trustworthy Certified Experts™

Personalized support — remotely or in person — for organizing your account, or an entire account setup done by an Expert

Not available

Unlimited storage

Available

Unlimited storage with paid plans

Limited

Storage limited to only 5 GB

Uploads limited to 200 MB per file

Chrome extension

Available

Lets you save Gmail attachments, local files and screenshots directly to your account

Not available

Content library

Available

Large library of content with advice on important life moments

Limited

Checklists of important information

Automated backups

Available

Not available

Support channels

Email, Chat, and SMS

Hands-on customer support with paid plans

Phone

Drag-and-drop uploading

Available

Available

Android

Available

Not available

Granular permissions

Available

View, edit, and full-access permissions for collaborators

Category- and document-level sharing

SecureLink™ sharing with expiration and access settings

Limited

Documents can be shared only with other Fidsafe members

Subscriber discounts

Available

10% discount available

50% community heroes discount (for first responders and others)

Not available

SOC 3

Compliant

Unconfirmed

EU General Data Protection Regulation

Compliant

Unconfirmed

California Consumer Privacy Act

Compliant

Unconfirmed

HIPAA

Compliant

Unconfirmed

Paid plans

Available

Silver plan: $10/month

Gold plan: $20/month

Platinum plan: $40/month

Billed annually

Not available

Trustworthy vs. Fidsafe at a Glance

Table Cell 1

Trustworthy

FidSafe

Security

Compliance

AES 256-bit encryption

Available

Available

Multi-factor authentication

Available

Available

Tokenization

Available

Not available

Physical security keys
(e.g., YubiKey)

Available

Not available

On-screen redaction

Available

Not available

SOC 2 Type II

Compliant

Unconfirmed

Biometric authentication

Available

Not available

Automation

AI-generated document summaries

Available

Not available

Curation

Automated expiration and renewal reminders

Available

Autopilot scans documents for deadlines and other important dates, and automatically sends reminders

Not available

Advanced threat detection

Available

Deploys user entity behavior analytics, alerting users to unusual or suspicious activity

Not available

AI-powered file-name suggestions

Available

Not available

AI-powered document categorization prompts

Available

Not available

Recommendation engine personalizes your account

Available

Not available

Intelligent document grouping

Available

Not available

Collaboration & Sharing

Automated account organization

Available

Autopilot automates information uploads and extracts key information from documents

Not available

Desktop scanner integration

Available

Compatible with Ricoh ScanSnap scanners

Not available

Email forwarding to account inbox

Available

Not available

Mobile document scanning

Available

Android and iOS mobile scanner captures and auto-fills information for you

Available

On iOS only

Help center content

Available

Not available

Free starter plan

Available

Available

Mobile App

Customer Support

iOS

Available

Available

Upload and update requests

Available

Not available

Activity feed

Available

Available

Document Storage

Pricing

Number of collaborators

Unlimited

Unlimited number of collaborators with all accounts, including free plan

Not available

Product discounts

Available

Marketplace of recommended products and services

Not available

Additional expert support

Trustworthy Certified Experts™

Personalized support — remotely or in person — for organizing your account, or an entire account setup done by an Expert

Not available

Unlimited storage

Available

Unlimited storage with paid plans

Limited

Storage limited to only 5 GB

Uploads limited to 200 MB per file

Chrome extension

Available

Lets you save Gmail attachments, local files and screenshots directly to your account

Not available

Content library

Available

Large library of content with advice on important life moments

Limited

Checklists of important information

Automated backups

Available

Not available

Support channels

Email, Chat, and SMS

Hands-on customer support with paid plans

Phone

Drag-and-drop uploading

Available

Available

Android

Available

Not available

Granular permissions

Available

View, edit, and full-access permissions for collaborators

Category- and document-level sharing

SecureLink™ sharing with expiration and access settings

Limited

Documents can be shared only with other Fidsafe members

Subscriber discounts

Available

10% discount available

50% community heroes discount (for first responders and others)

Not available

SOC 3

Compliant

Unconfirmed

EU General Data Protection Regulation

Compliant

Unconfirmed

California Consumer Privacy Act

Compliant

Unconfirmed

HIPAA

Compliant

Unconfirmed

Paid plans

Available

Silver plan: $10/month

Gold plan: $20/month

Platinum plan: $40/month

Billed annually

Not available

Trustworthy Delivers Superior Security

Trustworthy's comprehensive security architecture provides exceptional protection for your sensitive information.

Both services implement AES 256-bit encryption and offer multi-factor authentication options. However, when it comes to formal compliance certifications, the differences become stark.

Trustworthy has achieved SOC 2 Type II certification, satisfying enhanced requirements from the American Institute of CPAs, and SOC 3 certification as well. FidSafe, while claiming basic SOC 2 certification, does not publicly document SOC 2 Type II or SOC 3 certifications, nor HIPAA compliance. Trustworthy is also compliant with HIPAA standards.

Trustworthy's enterprise-grade security includes advanced features that FidSafe does not offer:

  • Tokenization technology, which eliminates your sensitive information from Trustworthy's database, replacing it with secure tokens. Your data remains protected and separated from your account at all times.

  • On-screen redaction capabilities and physical security key support.

  • Advanced threat detection: Trustworthy employs behavioral analytics to flag anomalies and suspicious activities.

Trustworthy also demonstrates superior data privacy compliance. Beyond HIPAA requirements, Trustworthy meets the stringent standards of the European Union's General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). FidSafe does not publicly document compliance with GDPR or CCPA standards.

Trustworthy maintains numerous five-star ratings and an impressive 4.8 score (excellent) on Trustpilot, an independent customer review platform. FidSafe lacks reviews on Trustpilot, though as a Fidelity product, users generally trust the company's established reputation in financial services.

FidSafe Provides Basic Service with Limited Features

FidSafe offers a straightforward, no-cost service:

  • No subscription is required.

  • It's open to anyone (no Fidelity account is needed).

Trustworthy provides greater flexibility with multiple plan options:

  • A free basic plan.

  • Silver plan: $10 a month.

  • Gold plan: $20 a month

  • Platinum plan: $40 a month (includes three hours of personalized help from Trustworthy Certified Experts™).

  • 10% discount available.

  • 50% community hero discount for police, firefighters, paramedics, EMTs, doctors, nurses, active-duty military personnel, reservists, veterans, teachers, and security guards.

Trustworthy's Premium Plans Include Unlimited Storage

Storage capacity represents a significant differentiator: Trustworthy's paid subscriptions provide unlimited document storage. FidSafe caps users at 5 GB total.

When you need confidence that you can upload every important document without hitting storage limits, Trustworthy clearly wins.

Trustworthy's Intelligent Automation Saves You Time

Managing family affairs is already demanding. Your digital vault should simplify, not complicate, your life. That's where Trustworthy's automation excels.

The standout feature is Trustworthy's Autopilot™ tool, which eliminates organizational headaches. Autopilot automatically analyzes uploaded documents, extracts essential details, and makes finding information in your Family Operating System® effortless. It suggests appropriate filing categories and file names, too.

Additional automation features include Trustworthy's mobile document scanner, accessible through its Android and iOS applications. And Trustworthy scans your documents to automatically send you reminders of important deadlines and other dates.

FidSafe includes useful capabilities like mobile scanning through its iOS app (there’s no Android app) and folder organization with drag-and-drop functionality, which Trustworthy also offers.

Trustworthy's automation makes it substantially more advanced.

Trustworthy Offers Superior Customer Support

If you're new to digital vaults and family organization, you might feel uncertain, particularly when tackling complex tasks like estate planning preparation.

Excellent customer support should be a top priority when selecting your digital vault solution. Let's compare how Trustworthy and FidSafe measure up.

Trustworthy's website provides comprehensive information about its product features and security measures. Customer support is available via email, chat, and SMS, while FidSafe offers customer support only by phone.

For elevated support, Trustworthy provides access to Trustworthy Certified Experts™. These professionals deliver personalized, individual help with document onboarding, developing digital organization strategies, and connecting with appropriate legal or planning professionals.

While all paid subscribers have access to Trustworthy Certified Experts™, their support is automatically included in Trustworthy’s Platinum plan.

You can schedule appointments with an Expert at times that work for your schedule. Many Experts offer evening and weekend availability, so you're not limited to standard business hours.

Additional Trustworthy Advantages

Email forwarding to your Trustworthy Inbox: Simply forward important family documents to your personalized Trustworthy email address. They're automatically added to your Inbox with suggested names and filing locations.

Chrome browser extension: Using drag-and-drop, you can quickly add files, email attachments, or screenshots directly to your Trustworthy Inbox. The tool can even retrieve documents from your Gmail account automatically.

Collaboration features: Build your trusted network of family members, friends, and advisors. You control precisely who can view and edit specific documents or categories, granting customized access levels while protecting sensitive information.

Tool integration:

  • Plaid data-transfer software.

The Verdict: Trustworthy Wins

Compared with FidSafe, Trustworthy delivers a more robust, feature-rich platform for families serious about organizing their important information.

Trustworthy's advantages include:

  • Enhanced security measures and privacy compliance.

  • Unlimited storage on paid plans.

  • Advanced automation with Autopilot™.

  • More integration options and collaboration features.

  • Superior customer support resources.

Trustworthy Certified Experts™ for personalized support.

For families wanting more than basic document storage — those seeking intelligent organization, advanced security, and expert guidance — Trustworthy is the superior choice.

We’d love to hear from you! Feel free to email us with any questions, comments, or suggestions for future article topics.

Try Trustworthy today.

Try Trustworthy today.

Try the Family Operating System® for yourself. You (and your family) will love it.

Try the Family Operating System® for yourself. You (and your family) will love it.

No credit card required.

No credit card required.